Returning Items

  1. Open the Returns page.
  2. The Create Request panel is open on the left side of the page. On a mobile device, you must tap the add (+) icon to access this panel.
  3. Specify this information:
    Order
    Select the order to work with. You can also specify a line and release.
    Invoice
    Optionally, click in this field and specify the invoice number that we sent for the order.
    Item
    Click in this field to see a list of the items ordered and select the item to return.
    Qty
    Specify the quantity of the item to return.
    Reason
    Specify why you must return the item.
  4. Click Submit. The RMA is added with a status of Requested. Our Returns department evaluates the request, and if it is approved, the status is changed to Opened. If it is rejected, the status is changed to Stopped. You are automatically notified in either case.
Parent topic: Returns